FREQUENTLY ASKED QUESTIONS

Got a question? Don’t worry, we receive numerous inquiries about our services every day. To assist you, we decided to share and provide more information on some of the frequently asked questions.

ORDER

To order, visit our "Plans & Pricing" section, select your speed optimization package, and complete the payment after providing your Shopify site details.

We don't impose any supplementary fees for payment processing or automatically include taxes in payments. Nevertheless, currency conversion fees and taxes may be applied depending on your location and local regulations.

Upon receipt of your payment and approval of collaborator access, your order will be processed within a 24-hour timeframe.

Certainly, you have the option to cancel at any time. If you wish to cancel or make changes to your order details, please get in touch with our support team via email or through our support form.

We incorporate a few lines of code into your theme, enabling our AI technology to implement a variety of real-time optimizations. These optimizations encompass features such as lazy loading for images, minification, deferral, and consolidation of JavaScript and stylesheets. Additionally, it minimizes unused code and compresses HTML code to facilitate faster parsing.

The optimization process carried out by Blink Vitals does not involve accessing sensitive account details, such as financial data or customer information. We only require access to the Shopify theme code.

Yes, you will have customer support available to you after you purchase your subscription. The best way to reach us is through the support form.

ACCOUNT

The best way to update your account details is to reach out through our support form.

Certainly, we implement all essential safeguards to ensure the security and confidentiality of your personal data, aligning with industry-leading best practices.

TECH

The scripts change the loading sequence for Javascript, CSS, Images and Iframe elements based on the priority defined by our AI algorithm. Blink only adds lazy loading to the images. No resizing or compression is done. While no major changes are made to the code itself. Blink  instructs the browser to render/parse the code in a sequence that maximizes speed while keeping the design and functionality intact.

Due to the built-in redundancies in our architecture, if the scripts fail to load or in the event of a CDN server downtime the client website will load at its original slow speed.

No design, functional, or availability issues happen on client sites resulting from downtime on Blink's end.

The scripts are dynamically generated for each individual site by our proprietary OpenAI model trained on over 3000+ Shopify stores.

Every new store optimized by Blink also contributes back to the improvement of our AI model that benefits the existing users. 

The AI model decides which scripts, files, or assets need to be loaded on a priority basis and what can be queued in the background to speed up the site for the end user while keeping the form and function intact.

Blink Vitals can not help with the Cumulative Layout Shifts.

Usage of animation effects, page builders, product personalization, geolocation, and redirection apps, or poor liquid coding in the theme that results in high initial server response time can lead to suboptimal loading times, lower speed scores, and failed core web vitals even with the use of Blink speed optimization.

How Can We Help?

Need help choosing a plan or have questions for one of our speed experts?